_How To Contact Us_

Patients:
FOR EMERGENCIES, DO NOT CALL THE OFFICE. CALL 911 to alert emergency services. They can then
call the office if needed, or an emergency room physician can call our office. In an emergency, time is
critical, and the fastest way to reach emergency medical staff is to CALL 911. If you do not have 911
available, then call your local emergency medical service.
VERY IMPORTANT: For medication refills, call between 9:30am and noon on Monday through Friday,
excluding holidays. Medication will not be refilled after regular office hours or on weekends or holidays,
so please plan ahead.  Calling in the morning allows us to address your request in a timely fashion. You
should call your pharmacy before 3pm to confirm that the medication that you requested in the morning
has been represcribed, and the pharmacy can then call us if there is any problem with your refill. Your
pharmacy may fax refill requests automatically, and these will generally be refilled within two business
days. It is advisable, when possible, to request your refill at least a week before running out of
medication. If you get your medication by mail, you typically need to call a month in advance.
For routine questions and appointments, please call our office number during regular office hours, 9:30am
to 4pm, Monday through Friday. If you do not have an emergency, but need to reach a River Oaks
Neurology physician after hours, you may use the office number any time. You will be directed how to
contact the physician on call.

Consultations and Referrals:
Physicians wishing to request a consultation or to make a referral can call us anytime at 713-960-9700.
Our staff participates in neurology consultations for River Oaks Hospital, Methodist Hospital, and
Saint Luke's Episcopal Hospital. Emergency treatments are available for stroke, spinal cord compression,
status epilepticus, migraine, and acute paralysis syndromes.

E-mail:
If you would like to send us an email, you may reach us at the following addresses. HOWEVER, DO NOT
USE EMAIL FOR TIME-CRITICAL ISSUES OR PATIENT CARE NEEDS. To help maintain confidentiality, we
use our main office telephone, fax, and postal mail as our communication route for office management
and patient care. Be aware that email is not always a secure form of communication, and that
unintended parties may view your information.

Aimee Dubuisson: aimee@riveroaksneurology.com

Dr. Norris: norris@riveroaksneurology.com

Our mailing address is: 4126 Southwest Freeway, Suite 1130, Houston TX 77027
Telephone numbers: 713-960-9700 (office); 713-960-9300 (fax)

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